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River Dispatch (Wood River, IL) - Economy Boat Store Local candidates only

We're expanding our team and looking for people who are:
Team Players
Customer Advocates
Relationally Poised
Outgoing and Well Versed Communicators
Multi-task Oriented
Likes to Work Under Deadlines
Thorough and Organized
Since 1936, Economy Boat Store has been providing quality products and services to the barge transportation industry. Economy Boat sells diesel fuel, lube oil, groceries, meat, rope, rigging and many assorted marine supplies and services to our US Inland Waterway and Gulf Coast customers. The Company also provides liquid terminalling services. Pilot Thomas Logistics is the parent company of the Economy Boat Store.
Position Summary:
Responsible for effectively routing customer deliveries, managing routes and workloads within designated time frames and cost structure and in compliance with efficiency standards and safety regulations.
Essential Responsibilities:
Schedule all fuel, lube, package and supply deliveries, including assignment of deck crews to deliveries, to maximize operational efficiency, customer satisfaction, and overall profitability in adherence with safety requirements with independent judgment
Exercising discretion with managing schedule changes (due to deck crew absences, business changes, and/or vessel maintenance) and adjust assignments accordingly
Communicating changes to appropriate management personnel
Troubleshoot calls from deck crew, serving as primary point of contact; manage and escalate product contaminations, spills, and other onsite emergencies reported by deck crew to appropriate operations leadership in compliance with environmental, health, safety and security guidelines
Review and analyze previous day's deliveries to ensure efficiency levels were met/exceeded. Log and report emergency delivery details
Serve as key point of contact for sales representatives, deck crew, warehouse team, and operations leadership on all delivery-related issues
Read Web-based monitors for tank levels and generate delivery tickets, if needed
Other Functions:
Special projects as requested.
Perform other duties as assigned.
Minimum Requirements:
2 to 4 years of experience in a dispatching role
Flexible personal style to work with diverse personalities; professional, yet personable demeanor; friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
Ability to handle constantly changing flow of traffic; be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations
Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it
Ability to work responsibly with or without direct supervision
Possess a sense of urgency to get things done
Ability to tell when something is wrong or is likely to go wrong and understand what actions to take to bring resolution
Ability to listen to and understand information and ideas presented through spoken words and sentences
Ability to communicate information and ideas in speaking so others will understand
Ability to communicate information and ideas in writing so others will understand
Ability to read and understand information and ideas presented in writing
Ability to apply general rules to specific problems to produce answers that make sense
Education:
High School Diploma or GED required
Bachelor degree preferred; a combination of education and/or experience in lieu of degree
Working Conditions:
Bending, twisting, squatting, crouching, and kneeling
Frequently lifting objects up to 75 LBS
Sitting for extended periods of time
Operating assigned equipment


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